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Assist Lightning Broadcasts 60% New Buyer Progress In 2021

(Picture : Assist Lightning)Assist Lightning, the main supplier of distant visible help software program, as we speak introduced one other 12 months of sturdy development, touting important buyer acquisition good points and ongoing technological developments in 2021, together with:

  • A 60% year-over-year improve in new buyer acquisition.
  • Vital product updates in the course of the 12 months included the discharge of latest dynamic reporting instruments, the enlargement of up to six name members, and the launch of a brand new name middle mode, permitting brokers to offer quick and efficient customer support with or with out the want for video.
  • Notable manufacturers adopting the Assist Lightning platform in 2021 embrace DirecTV, Tennant, American Specific, Andersen Home windows & Doorways, AT&T, Johnson Controls, Sodexo, Lawrence Berkeley Nationwide Lab, Nestle USA, and Compugen.
  • Giant enterprise clients increasing their license counts included Ricoh, Nestle Well being Science, Zebra Applied sciences.

Help Lightning

(Picture : Assist Lightning)

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“The distant visible help market continued its development in 2021 as corporations realized the worth of this know-how now represents a confirmed alternative to extend buyer satisfaction and ship on key metrics in help of subject service, name middle and manufacturing groups,” stated Marc Guthrie, CEO of Assist Lightning. “Our clients are more and more acknowledging will increase in effectivity, decreases in price and enhancements to first-time repair charges. As we look ahead to 2022, we plan to additional lead the trade in partnership with our clients to help profitable adoption by way of strategic planning initiatives.”

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This 12 months, Assist Lightning considerably improved its market-leading place with the acquisition of Fieldbit, an augmented reality-enabled platform recognized for its revolutionary data sharing, distant collaboration and workflow automation capabilities. The added energy of Fieldbit, deliberate for integration into the Assist Lightning resolution in the course of the first half of 2022, will additional help Assist Lightning’s development and supply of exponential worth for its clients.

Further 2021 milestones embrace:

  • Awards additional corroborated Assist Lightning’s success, as the corporate was touted for its know-how improvements by third occasion organizations, together with Quick Firm, RemoteTech Breakthrough, The Service Council and The Stevie Awards.
  • Partnerships with ServiceNow, Zebra and the Genesys AppFoundry contributed to the adoption of Assist Lightning’s platform, offering service to corporations like Ricoh, Coca-Cola and Nestle.
  • The corporate raised an extra $3M in development fairness. The funding, a follow-on to its 2020 sequence A spherical accomplished in Q2 2021 and included funding from present investor Resolve and new traders Larsen & Toubro (L&T) and Have interaction.

For extra info on how Assist Lightning’s market-leading resolution drives first-time repair charges and improves buyer satisfaction, go to helplightning.com.

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